Complaint Redressal Process

Lodge a Complaint

We are committed to fair, transparent, and timely grievance redressal. Please follow the process below to raise your complaint or escalate it as required.

Complaint Redressal Process

Below is the official complaint escalation flow presented in a modern, easy-to-understand layout.

Level 1
Customer Raises Complaint
(Email / Registered Office)
Level 2
Contact CIC
(Grievance Redressal Officer)
Level 3
File Complaint with RBI
Level 4
RBI Ombudsman Review
Satisfied with Ombudsman’s Decision?
Yes → Complaint Resolved

Your complaint stands resolved if satisfied with the Ombudsman’s decision.

No → Level 5: Appeal to RBI Appellate Authority

If unsatisfied with the Ombudsman’s decision, file an appeal within the prescribed timeline.

Detailed Complaint Escalation Steps

These are the exact complaint handling details shown in your document, now presented in a premium card layout.

1

Raise a Complaint with CIC

Where:
Email - info@sgholding.co.in or
Registered Office - 36, Ram Nagar, Kaushambi, Ghaziabad-201010

What: Provide complaint details and supporting documents.

Timeline: Expect a response within 30 days
2

Contact CIC’s Grievance Redressal Officer (GRO)

How: If no response or unsatisfied, escalate to CIC’s GRO.

GRO Details:
Name - Mr. Vinay Gupta
Mail ID - md@sgholding.co.in

Timeline: GRO will respond within 30 days
3

File Complaint with RBI

How: File a complaint with RBI regional office.

Add: General Manager, Department of Non-Banking Supervision,

Ph.: 0512 230 5949   Email: doskanpur@rbi.org.in

What: Provide complaint details, supporting documents, and CIC info.

Timeline: RBI will review in 30 days
4

RBI Ombudsman Review

How: RBI Ombudsman reviews complaint and CIC response.

Outcome: If satisfied, complaint is resolved. If not, proceed to Step 5.

Timeline: Review takes up to 30 days
5

Appeal to RBI Appellate Authority

How: If unsatisfied with Ombudsman’s decision, file an appeal to the RBI Appellate Authority within 30 days.

Outcome: Final ruling by RBI Appellate Authority.

Final Escalation Level

Need to Lodge a Complaint Now?

You may directly contact the company through email or visit the registered office. For policy details, you may also review the official grievance redressal mechanism document.

Email Complaint Contact Us View Grievance Policy